{"id":11623,"date":"2023-10-24T12:14:57","date_gmt":"2023-10-24T10:14:57","guid":{"rendered":"https:\/\/www.spc-campus.com\/further-education\/chief-service-manager\/"},"modified":"2025-09-23T09:17:14","modified_gmt":"2025-09-23T07:17:14","slug":"chief-service-manager","status":"publish","type":"page","link":"https:\/\/www.spc-campus.com\/en\/further-education\/chief-service-manager\/","title":{"rendered":"Certificate Course  &#8220;Chief Service Manager&#8221;"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]\n<h2 class=\"event-title\">Perspectives on professional service management<\/h2>\n<p>The professional, creative design of services is the decisive prerequisite for customer satisfaction and customer loyalty &#8211; key criteria for sustainable corporate success. In order to establish innovative services in line with strategy and to develop, design and manage them in a professional and customer-orientated manner, managers must be able to master the concepts and methods of service management and apply them creatively. Together with the RWTH Aachen University and the RWTH International Academy, the FIR has therefore developed the &#8220;Chief Service Manager&#8221; certificate course, an executive programme that teaches the required skills in a target group-oriented manner.<\/p>\n<p>Would you like to further develop your value creation processes through the integration of services and create forward-looking solutions? Are you or one of your employees facing the challenge of expanding internal and external service expertise or managing a service division? Are you looking for impulses and new approaches for the realisation of your tasks in service management? Are you looking for intensive dialogue with internationally recognised experts and an exchange of experience across companies?<\/p>\n<p>The &#8220;Chief Service Manager&#8221; certificate course has been designed to provide you with individualised answers to these and other questions on the development, integration and application of sustainable services.<\/p>\n<p>We hope to have aroused your interest and look forward to your participation![\/vc_column_text][vc_column_text]These will be covered<\/p>\n<ul>\n<li>The importance of services for innovation success<\/li>\n<li>Strategic management for industrial services<\/li>\n<li>Business simulation game &#8220;Service management&#8221;<\/li>\n<li>Digital disruption<\/li>\n<li>IT systems for services<\/li>\n<li>Service engineering: systematically developing new services<\/li>\n<li>Process management<\/li>\n<li>Pricing of industrial services<\/li>\n<li>Contract design in service<\/li>\n<li>Solution selling &#8211; offering customer-orientated solutions<\/li>\n<li>Marketing for industrial services<\/li>\n<li>Human resource management as a critical success factor for industrial services<\/li>\n<li>Practical contributions<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1715079908710{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #efefef !important;}&#8221;][vc_empty_space height=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Format:<\/strong> Certificate course<br \/>\n<strong>Duration:<\/strong> 2 x 3 days<br \/>\n<strong>Course Spring 2026<\/strong><br \/>\n15.-17. April 2026 (Modul I)<br \/>\n28.-30. April 2026 (Modul II)<br \/>\n<strong>Course language:<\/strong> The language of instruction is German. If English is preferred, please contact us.<br \/>\n<strong>Target group:<\/strong> Managing director, service manager or an ambitious junior manager who is responsible for the management of industrial services and would like to develop this further[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]\n<h3>Your Contact Person<\/h3>\n<p><a href=\"mailto:lukas.bruhns@fir.rwth-aachen.de\">Lukas Bruhns<\/a><br \/>\nCenter Director<br \/>\n+49 241 47705 212<\/p>\n<p>Don&#8217;t hesitate to contact me.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"wp-caption alignnone\"> <img decoding=\"async\" src=\" https:\/\/www.spc-campus.com\/wp-content\/uploads\/sites\/42\/2023\/06\/Bruhns.png \"  width=\"1000\" class=\"\" title=\"Bruhns\" alt=\"\" data-anim-type=\"\" \/> <\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<h2>Registration for the certificate course &#8220;Chief Service Manager&#8221;<\/h2>\n[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12034-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"12034\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/11623#wpcf7-f12034-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12034\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12034-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p>Bitte \u00fcbermitteln Sie uns mittels dieses Online-Formulars Ihre Anmeldedaten \u2013 verwenden Sie dabei f\u00fcr jede anzumeldende Person ein separates Formular. Vielen Dank!\n<\/p>\n<p><sub>Mit * gekennzeichnete Angaben sind Pflichtfelder:<\/sub>\n<\/p>\n<h4>Details zur Teilnahme\n<\/h4>\n<p>Termin:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"termin\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"termin\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Kurs Fr\u00fchjahr 2027\">Kurs Fr\u00fchjahr 2027<\/option><\/select><\/span>\n<\/p>\n<h4>Exklusive Konditionen\n<\/h4>\n<p>Unser Unternehmen ist:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mitgliedschaften\"><span class=\"wpcf7-form-control wpcf7-checkbox\" id=\"fir-wp-form-checkbox-untereinander\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"mitgliedschaften[]\" value=\"Immatrikuliertes Mitglied in einem Center der FIR Aachen GmbH\" \/><span class=\"wpcf7-list-item-label\">Immatrikuliertes Mitglied in einem Center der FIR Aachen GmbH<\/span><\/span><\/span><\/span>\n<\/p>\n<p>Bei einer Teilnahme, die in einer Center-Mitgliedschaft enthalten ist:<br \/>\nGenehmigt durch die folgende f\u00fcr Mitgliedschaften verantwortliche Person in Ihrem Unternehmen:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mitgliedschafsperson\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"mitgliedschafsperson\" \/><\/span>\n<\/p>\n<p>Buchungscode \u2013 falls vorhanden:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"buchungscode\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"buchungscode\" \/><\/span>\n<\/p>\n<h4>Angaben zur Person\n<\/h4>\n<p>Anrede:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"anrede\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"anrede\"><option value=\"\"><\/option><option value=\"Herr\">Herr<\/option><option value=\"Frau\">Frau<\/option><\/select><\/span>\n<\/p>\n<p>Akademischer Grad \/ Amtsbezeichnung:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"akademischergradamtsbezeichnung\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"akademischergradamtsbezeichnung\" \/><\/span><br \/>\n<sup>Bsp.: Dr. \/ Dr. Dr. \/ Prof. \/ Prof. Dr.<\/sup>\n<\/p>\n<p>Vorname:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vorname\" \/><\/span>\n<\/p>\n<p>Nachname:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nachname\" \/><\/span>\n<\/p>\n<p>Position:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"position\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"position\" \/><\/span>\n<\/p>\n<p>E-Mail-Adresse:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p>Telefon:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefon\" \/><\/span><br \/>\n<sup>Format: +49 241 94577960<\/sup>\n<\/p>\n<h4>Angaben zum Unternehmen\n<\/h4>\n<p>Name des Unternehmens:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"unternehmensname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"unternehmensname\" \/><\/span>\n<\/p>\n<p>Abteilung:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"abteilung\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"abteilung\" \/><\/span>\n<\/p>\n<p>Stra\u00dfe (bzw. \u201ePostfach\u201c):*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"strassebzwpostfach\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"strassebzwpostfach\" \/><\/span>\n<\/p>\n<p>Hausnummer (bzw. Postfachnummer):*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hausnummerbzwpostfachnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"hausnummerbzwpostfachnummer\" \/><\/span>\n<\/p>\n<p>PLZ (bzw. PPZ):*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"plzbzwppz\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"plzbzwppz\" \/><\/span>\n<\/p>\n<p>Ort:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ort\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ort\" \/><\/span>\n<\/p>\n<p>Land:*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"land\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"Deutschland\" type=\"text\" name=\"land\" \/><\/span>\n<\/p>\n<p>USt.-IdNr. \/ VAT:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vat\" \/><\/span><br \/>\n<sup>Nur bei Unternehmenssitz au\u00dferhalb Deutschlands notwendig.<\/sup>\n<\/p>\n<h4>Weitere Angaben\n<\/h4>\n<p>Ihre unternehmensinterne Bestellnummer \u2013 falls vorhanden:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bestellnummerunternehmensintern\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"bestellnummerunternehmensintern\" \/><\/span>\n<\/p>\n<p>Catering: Sind Sie Allergiker \/ verfolgen eine alternative Ern\u00e4hrungsform?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"catering\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Bsp: glutenfrei \/ vegetarisch \/ vegan\" value=\"\" type=\"text\" name=\"catering\" \/><\/span><br \/>\n<sup>Wir kl\u00e4ren ab, was machbar ist.<\/sup>\n<\/p>\n<div style=\"margin-bottom:10px\">\n\t<p>Wie sind Sie auf die Veranstaltung aufmerksam geworden?*\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"infoquelle\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"infoquelle[]\" value=\"E-Mail-Einladung\" \/><span class=\"wpcf7-list-item-label\">E-Mail-Einladung<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"infoquelle[]\" value=\"LinkedIn\" \/><span class=\"wpcf7-list-item-label\">LinkedIn<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"infoquelle[]\" value=\"Presse\" \/><span class=\"wpcf7-list-item-label\">Presse<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"infoquelle[]\" value=\"Website\" \/><span class=\"wpcf7-list-item-label\">Website<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"infoquelle[]\" value=\"Pers\u00f6nliche Empfehlung\" \/><span class=\"wpcf7-list-item-label\">Pers\u00f6nliche Empfehlung<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"infoquelle[]\" value=\"Sonstiges\" \/><span class=\"wpcf7-list-item-label\">Sonstiges<\/span><\/span><\/span><\/span>\n<\/p>\n<p>Mitteilungen:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mitteilungen\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"mitteilungen\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"teilnahmebedingungen\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"teilnahmebedingungen\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Die <a target=\"_blank\" href=\"https:\/\/fir-aachen.gmbh\/de\/teilnahmebedingungen-zertifikatskurse\/\" rel=\"noopener\">Teilnahmebedingungen<\/a> habe ich zur Kenntnis genommen und akzeptiere diese; die <a href=\"https:\/\/kartellrechtshinweise-gmbh.fir.de\" target=\"_blank\" rel=\"noopener\">kartellrechtlichen Hinweise<\/a> habe ich zur Kenntnis genommen; die <a href=\"https:\/\/fir-aachen.gmbh\/site\/assets\/files\/1755\/fir-aachen-gmbh-datenschutzhinweise-gebuehr.pdf\" target=\"_blank\" rel=\"noopener\">Hinweise zur Verarbeitung meiner personenbezogenen Daten<\/a> kann ich hier zur Kenntnis nehmen.*<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<h4>Teilnahmegeb\u00fchr\n<\/h4>\n<p>4.200 EUR<br \/>\n3.360 EUR \u2013 Fr\u00fchbucher <sup>**<\/sup>\n<\/p>\n<p>F\u00fcr immatrikulierte Unternehmen:<br \/>\n3.780 EUR \u2013 Mitglieder<br \/>\n3.020 EUR \u2013 Fr\u00fchbucher Mitglieder <sup>**<\/sup>\n<\/p>\n<p><sup>Alle Preise zzgl. USt.<br \/>\n**bei Buchung bis 6 Wochen vor Kursbeginn<\/sup>\n<\/p>\n<p><span id=\"wpcf7-6adb658dd815e-wrapper\" class=\"wpcf7-form-control-wrap honeypot1-wrap\" data-cf7apps-honeypot=\"honeypot1\" style=\"display: block;\n\t\t    width: 0px;\n\t\t    height: 0px;\n\t\t    padding: 0px;\n\t\t    border: 1px solid transparent;\n\t\t    display: block;\n\t\t    overflow: hidden;\n\t\t    \"><input type=\"hidden\" name=\"honeypot1-random-hash\" value=\"52730998\"><label\n\t\t    for=\"wpcf7-6adb658dd815e-field\"\n\t\t    class=\"hp-message\"\n        >Bitte lasse dieses Feld leer.<\/label><input\n\t    id=\"wpcf7-6adb658dd815e-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"wzfylo9mmqxv\"\n\t    value=\"\"\n\t    size=\"40\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n    \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Kostenpflichtig anmelden\" \/>\n<\/p>\n<p>Tipp: <a target=\"_blank\" href=\"https:\/\/www.spc-campus.com\/newsletter\/\" \/>Abonnieren Sie unseren Newsletter!<\/a>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Perspectives on professional service management The professional, creative design of services is the decisive prerequisite for customer satisfaction and customer loyalty &#8211; key criteria for sustainable corporate success. In order to establish innovative services in line with strategy&hellip;<\/p>\n","protected":false},"author":239,"featured_media":11888,"parent":4781,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11623","page","type-page","status-publish","has-post-thumbnail","hentry","odd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>| &quot;Chief Service Manager&quot;<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spc-campus.com\/en\/further-education\/chief-service-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"| &quot;Chief Service Manager&quot;\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Perspectives on professional service management The professional, creative design of services is the decisive prerequisite for customer satisfaction and customer loyalty &#8211; key criteria for sustainable corporate success. 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