In close cooperation with our member companies, in this technology study we focus intensively on the question of which challenges in industrial service can be solved with AI. We identify the potential that can actually be tapped into with AI in industrial service, name the hurdles and outline the path to using this key technology.
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In this Expert Circle, the participating companies work with our project management team on solutions and concepts to enable product sales to successfully bring industrial and digital services to market. The core of the project is to develop a guideline that helps sales employees to overcome barriers that limit their sales skills (ability) or motivation (willingness) to sell industrial and digital services.
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In this Expert Circle, we want to work with the service experts from our partner companies to find out how a global service portfolio should be structured.
Together with the member companies, we clarify which components can be standardized worldwide and where local companies should be given freedom in the portfolio design. We then derive standardization and individualization strategies and back these up with a concrete catalog of measures.
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The aim of the innovation project “Organizational management of transformation in service” is to answer the question “How can the organizational anchoring of the transformation of the service be ensured with a management unit and which success factors are decisive in setting it up?” The focus is on the scope, tasks and organizational anchoring of a service transformation office as a control unit as well as the roles to be considered and the organizational design. Methods and software tools for the implementation of service transformations are also covered.
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Value-based pricing for the manufacturing industry is the subject of this benchmarking study. The aim of the project is to determine reliable figures on the value-based pricing of services in the manufacturing industry. In order to obtain these figures, we will conduct a comprehensive quantitative study together with the participating partners to record the reference bases, pricing models and pricing metrics of successful companies.
This will enable us to identify best practices from which we can derive recommendations for action.
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The green potential of the service business is greater than just making its provision sustainable (footprint). The biggest emissions from industrial machinery occur during the use phase. With the help of services, you are in a position to support your customers in increasing sustainability (handprint) and to exploit this in monetary terms.
You receive exclusive first-hand insights into best-practice solutions, valuable contacts to top performers in the green service sector and prepared answers to the question of how to design a sustainable service business.
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Innovationproject
Kick-Off: 26.Oktober 2020
Project completion: Q3/2021
The right pricing is essential for the success of a digital product. Until now, industrial companies have had little experience in the price management of digital products, which means that they do not contribute to business success. Create measurable success for the pricing of your digital products with us!
Konsortial Benchmarking
Kick-Off: 21. 11.2019
Project completion: 22.03.2021
Customer wishes: If you pay attention to them, you are already one step ahead of the competition. Those who can collect them themselves through data analysis are even further ahead! Customer insights is the name of the process that can provide valuable information in the competition for satisfied customers. Find out how you can respond to customer requirements in your company in a targeted manner
Konsortial Benchmarking
Kick-Off: 28.05.2019
Project completion: Q1 2021
Subscription business models can translate the technological possibilities of Industry 4.0 into measurable success. Become a partner in the new consortium benchmarking now and learn how companies can be economically successful with subscription business in times of Industry 4.0 and realize continuous innovation and customer loyalty!
Market study
Kick-off: 28.01.2019
Project completion: 25.06.2019
What are the benefits of industrial machine learning? How do I find a suitable provider? The market study “Industrial Machine Learning” was dedicated to these questions and enables manufacturing companies to discover potentials through machine learning processes and to select strategic machine learning partners. The results are now available for download!
Consortium benchmarking
Kick-off: October 2016
Project completion: June 2017
The study investigated the success factors of data-based services and how top companies differentiate themselves from others in the development and provision of data-based services. The clients of the benchmarking study and a further 75 international providers of industrial, data-based services took part.
Consortium project
A tool was developed that enables the assessment of an industrial service provider’s smart service maturity level. This provides industrial service providers with transparency about the status quo of their own company as a smart service provider and serves to identify key areas for action and potential for improvement. The project was carried out together with the enrolled members of the Service Performance Center.
Consortium project
Building on the results of the successful Sprint I of the Smart Service Check, company-specific data-based services were developed. Successful practices were researched, analyzed and categorized with regard to their form. Finally, the partner-specific results, together with the successful practices, were used to derive generic types of data-based services in the form of blueprints.
Consortium project
Kick-off: February 2018
Project completion: February 2019
78 solution modules sorted into 8 topic clusters divided into 4 phases – this is the result of the consortium project on the sale of smart services. Are you interested in the results? Segmentation criteria, the quantification of value propositions in monetary terms and the choice of the right channel for selling smart services are just a few examples!