What we offer

Membership

Together into the future

With our membership model, we offer the manufacturing industry customized services that accompany and support them on their way from classic product manufacturers to intelligent solution providers. You can choose the right package for your company from three different levels.

Community

Discover the strength of the Service Performance Center community. As a member, you are part of a unique network of companies in the manufacturing industry. Benefit from a regular exchange at community meetings and visit the production sites of other members as part of the center projects. With exclusive access to our community platform, you will receive project results, white papers and management summaries on current service trends.

Innovation

A central goal of the Service Performance Center is the definition and implementation of Center projects in the form of innovation projects, benchmarking, technology studies and expert circles in close cooperation with the member companies. The proximity to RWTH and its institutes as well as a strong network on the RWTH Aachen Campus with industry partners form a unique ecosystem for jointly identifying and working on current issues and market trends at an early stage. In addition, you will find excellent opportunities for exchange with the various stakeholders from companies and the university environment.

Further Education

Bring your know-how and skills up to date with our certificate courses, which are specially tailored to future-oriented service organizations and have been successfully implemented and further developed for years.

The certified training program consists of the following courses:

• Chief Service Manager – for anyone who wants to manage industrial services and develop them into the future
• Digital Product Manager – for anyone who wants to develop and establish digital products
• Subscription Business Manager – for anyone who wants to develop and introduce subscription business models

Prepare yourself and your employees for current and future requirements with new methods and concepts for service transformation.

Machen Sie sich und Ihre Mitarbeitenden mit neuen Methoden und Konzepten für die Service Transformation fit für die aktuellen und zukünftigen Anforderungen. 

Our Services

Are you still in the early stages of thinking about transforming your service offering or are digital products and subscriptions already part of your everyday life? Regardless of where you are on the path to service transformation, we will support you with our expertise as part of our center projects and training courses. Our individual consulting services and service assessment also enable us to provide you with precise and needs-based support for individual issues.

Assessments

With our maturity model, the Service Maturity Assessment, you can accelerate the digital transformation of your service organization within three weeks. How do we do this? Using our standardized and tried-and-tested approach, we work with you to create a roadmap that is precisely tailored to your strategic goals and contains clear recommendations for action. These recommendations are crucial for optimizing your use of resources, such as machines, equipment, personnel and time, and for successfully establishing customer-specific, data-based services on the market.